Our Core Promise
We do not sell your personal data. We never have, and we never will. Your information is used exclusively to provide you with the best service experience.
Information We Collect
To facilitate service bookings and platform security, we collect the following types of information:
Identity & Contact
Full name, email address, and username used to create and manage your profile.
Service Provider Data
For providers: professional experience, availability, and identity documents for verification.
Location Data
Approximate or real-time location to match users with nearby service providers.
Transaction History
Details of services booked, payment statuses, and historical interaction logs.
Communications
Chat messages exchanged between users and providers within the platform.
Technical Data
Cookies and authentication tokens used to keep your session secure.
How We Use Your Data
We use the collected information solely for the following purposes:
- To verify provider identities and maintain platform trust.
- To facilitate real-time matching between service seekers and providers.
- To process payments and manage booking milestones securely.
- To provide customer support and resolve disputes.
- To improve platform performance and prevent fraudulent activity.
Data Sharing
We only share your data with third parties in these limited circumstances:
Service Fulfillment: Sharing necessary contact/location info with the provider or user you are transacting with.
Payment Processing: We use secure third-party gateways (like Razorpay) to process payments. They receive only the data required to complete the transaction.
Legal Compliance: When required by law to protect our users or comply with legal processes.
Your Rights
You have the right to access, correct, or delete your personal information at any time through your account settings. If you have any concerns about your privacy, please contact our support team.